Christmas opening times 2024: We are closed to all but essential services over the Christmas period. You can still use our online services to report, apply and pay 24/7.
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If you are considering moving from your current property, we may be able to help you remain where you are.
If you are a current council tenant, your neighbourhood officer will assess your situation. Visit Neighbourhood offices for their contact information. However, your reasons for wanting to move may not result in a priority award.
If you are struggling to meet the costs of your home, you can visit our Benefits pages or call the service on 0114 293 000 for financial help or advice.
Rent arrears and failing to pay your rent can lead to eviction or affect your chances of being rehoused in the future. Contact us immediately to arrange a repayment agreement if you need to.
Households who are receiving Housing Benefit, or assistance towards their housing costs through Universal Credit, and are experiencing financial hardship when meeting their rent costs, can make an application or further assistance from the.
The application can be found at Discretionary Housing Payment and Council Tax Hardship Scheme.
You can reduce your bills by being efficient with your energy. Home energy efficiency advice provides advice on how to do this.
We cannot legally offer tenancies to people aged 16 or 17, but if you’re a young person, and it’s not appropriate to stay at home please contact us.
We may still be able to help you without you beginning a housing application.
You can also still sign on the housing register and apply for housing once you are 18.
When you come to see us, you will be seen by a Housing Solutions Officer. They will make an assessment, and if possible they will try to help you return home.
If it is not possible for you to return home, you will be offered a temporary place to stay for up to 6 weeks. You will work with a Housing Solutions Officer, a Social Worker and staff at the assessment placement. They will decide your next planned move.
The assessment placements offer supported accommodation to young people. They have staff there 24/7 to support you and make sure you are safe.
If you are in supported accommodation, you can apply for hostel leavers priority and get a tenancy but only when you are assessed as being ready for one. Please get in touch with us if this is the case.
Nomad Sheffield is a charity that provides access to shared housing in Sheffield to people aged 18 and over who are homeless or threatened with homelessness. Get in touch with the if this is a situation that you are facing.
If you are at risk of homelessness within 56 days, get in touch with us. We will try to help you remain in your home if it is safe to do so.
We can also help you look for a range of alternative accommodation if you cannot stay at home.
The earlier you make contact the more likely it is we will be able to help you prevent homelessness. Get in touch with Housing Solutions.