Christmas opening times 2024: We are closed to all but essential services over the Christmas period. You can still use our online services to report, apply and pay 24/7.
Contact us
Ask us a question
If you want to:
- ask us something
- report something for the first time
- apply for something
- follow up an enquiry you have already made
You can do this on the relevant page on the website. Your question will go to the right team to help with your enquiry.
British Sign Language
You can also contact us using SignLive. It enables deaf people to access on demand and pre-booked, qualified NRCPD British Sign Language interpreters, and other communication professionals, 24 hours a day, 365 a year.
Feedback or suggestions
We welcome feedback including compliments and suggestions on how we can improve our website and the services we offer. We can't respond directly to this feedback. If you want an answer to a specific service question, please use the 'ask us a question' on the relevant web page.
Complaints
Sometimes things don't quite happen as they should, but we would like you to give us an opportunity to put it right. If you are reporting something for the first time please search for the page and use the 'ask us a question' or the specific report form.
If you have tried reporting the problem and it has not been resolved then we can help to resolve it with our complaints process. We have processes to follow to make sure that every complaint is dealt with fairly and sorted out as quickly as possible.