Apply for a Clean Air Zone refund

 If you feel you have been incorrectly charged for entering Sheffield’s Clean Air Zone (CAZ), or if you want to apply for a refund for a cancelled journey, please read below and follow the steps that apply.

You can make one refund application per journey. Refunds are only available in the following circumstances.

You have paid for your journey in advance and would like to cancel it before your planned journey date

• you can cancel your journey and apply for a refund, up to 6pm before the day of intended travel
• we will make any refund using the same payment method that you paid the charge with
• a £3 administration fee will be deducted from your refund for each vehicle and for each daily charge that you cancel

A duplicate payment was made in error for the same vehicle, date and CAZ

• you can apply for a refund up to 6 months from the first payment 
• if approved a £3 administration fee will be deducted from your refund 

Your vehicle is a Sheffield City Council licensed taxi (Hackney Carriage) and you were not aware a temporary local exemption had been applied to include journeys into the CAZ up until 4 June 2023

• you can apply for a refund up to 6 months from the payment 
• if approved a £3 administration fee will be deducted from your refund

You have evidence your vehicle details were incorrect on the GOV.UK vehicle checker, which resulted in you paying the daily charge

Once you have updated your details with the DVLA and established that your vehicle meets the required emission standards and/or is not chargeable, you can apply to us for a refund for the payments you have already made for this vehicle to drive in the zone.

Other examples of service errors linked to central records

If any of the following apply, you can apply for a refund up to 6 months from the first payment. If approved, you won’t be subject to an administration cost. 

• you believe the vehicle is compliant and it is found to be compliant based on emissions values (where emissions values are recorded incorrectly by the manufacturer)  
• you believe the vehicle is compliant and can provide manufacturer evidence to DVLA that verifies this 
• your personalised number plate was recently switched onto a compliant vehicle and there was a delay with the central service manually updating records to reflect this  
• your vehicle is receiving an ‘unable to determine compliance’ result but is compliant/out of scope for charging (the DVLA Escalation Unit can manually add these vehicles to a whitelist)  
• your vehicle is compliant after you updated DVLA with changes made to the vehicle (eg body type) if the change has been reported and has not yet been processed by DVLA
• the vehicle is a military/diplomatic vehicle and data has not been kept up to date on the central records

How to get a refund 

There are 2 ways to apply for a refund that relate to how you paid.

In advance using a credit or debit card

To apply for a refund for a journey you’ve paid for in advance for a single vehicle using a credit or debit card, visit the Sheffield Clean Air Zone Portal.

Other refund requests including Direct Debit advance payments 

To apply for a refund for any other refund reason, including advance payments by Direct Debit, please use our online form.