Request a repair to a council property

What you’re responsible for repairing inside your home:

• small kitchen and bathroom repairs, such as unblocking toilets, baths or sinks, replacing toilet seats, replacing bath and sink plugs and chains and repairing or replacing shower curtains
• resetting fuse or trip switches
• replacing light bulbs including LED, fluorescent tubes and replacing starters (except in communal areas)
• replacing batteries to smoke and carbon monoxide detectors (where these can be replaced) and testing them
• telephone extension points and cables
• plumbing in and connecting appliances, unless supplied by us
• repairs to white goods such as washing machine, fridge/freezer, unless supplied by us
• small internal repairs such as plastering or filling small holes or cracks less than 5mm wide in walls or ceilings
• decorating the inside of your home including any work to prepare for decoration such as: door adjustments before or after fitting carpets; removing fixtures and fittings such as coat hooks, curtain rails and curtain battens; any repairs after DIY or improvement works
• repairs to fixtures and fittings that you have installed

If we repair something you have installed, we may recover the cost of the repair from you. If it cannot be repaired, we might replace it with a suitable alternative from our own stock. This may not be the same as whatever you installed. 

What you’re responsible for repairing outside your home:

• general external maintenance (except in communal areas) such as clothes post/washing lines, clearing blocked ground level gullies of rubbish and leaves, doorbells, door nameplates and numbers
• individual TV aerial or satellite dishes (unless it is a hazard to neighbours)
• making sure your garden, yard, hedges, fences and gates, garages and other outbuildings at your home are in a good and tidy condition and are kept free from refuse or unwanted items

When notified we will consider actions to make safe any damaged or dangerous fencing, gates, and boundary/retaining walls where a health and safety risk has been identified.