Customer commitments

At Sheffield City Council we make the following commitments.

We listen to you

• we listen to you and, wherever possible, respond to your needs
• we ask for your views and use these to improve services
• we will support you to tell us about your needs

We respect you

• we are helpful, polite and take steps to understand your needs
• we value the diverse nature of our customers
• we will support you so that you are able to help yourself

We are easily accessible

• we will make as many services as possible available online for you to use at a time that suits you
• if you need help to access services, we will help you
• we will be clear about what we can and can’t do
• if we have to say no to you, we will explain why and who else may be able to help
• we will make sure that any information we publish is correct and answers your questions as fully as possible

In return we need you to

• treat our employees with respect and courtesy so that we can do our best for you
• tell us if your personal circumstances change as this may affect our service to you
• keep any appointments you make with us, or tell us if you can’t do this