The first step is always to raise any issues with the school, service or provider by completing their full complaints procedure. Most issues can be resolved in this ...
Most concerns and complaints can be sorted out quickly by speaking with your child's class teacher. All staff will make every effort to resolve your problem informally.
If you are dissatisfied with the teacher's response you can make a complaint to the Head Teacher. This could be made in writing or by making an appointment to discuss the problem.
You may find it helpful at this stage to have a copy of the full statement of the School Complaints Procedure as this explains in detail what procedures are followed and what to do if you are still not satisfied. This is available from the School.
There’s a lot of information about council departments on our page, but according to Gov.uk (https://www.gov.uk/complain-about-school/state-schools) a complainant has to:
- complain to the head
- write to governors or trustees
- complain to DFE is unsatisfied
we recommend:
- simplifying the page to clearly explain what a parent has to do
- clearly explain that they cannot complain to us
- offer support (which council department would offer support to a parent complaining about a school?)
Nursery and Children's Centre Complaints Procedure
We welcome suggestions for improving our work in the children's centres and nursery schools. We understand that a common fear is that our relationship with you and your child will be affected if you express dissatisfaction.