Christmas opening times 2024: We are closed to all but essential services over the Christmas period. You can still use our online services to report, apply and pay 24/7.
Our values
We have developed three core values to guide the way we work:
1. people are at the heart of what we do
2. openness and honesty are important to us
3. together we get things done
Why they’re important
Our values have been developed by employees, for employees. They guide how we do things each day, individually and together, irrespective of our role or location. Above all, they aim to make our organisation a positive and productive place to work.
Watch the short video message from our Chief Executive, Kate Josephs, to hear more about our new values and why they’re important to us.
What they mean to us
You’ll see below some statements about each of our values. These have been developed by our employees to give examples of what the values mean in practice. They also show how equality, diversity and inclusion apply across all of our values.
How we make our values part of the workplace
We want the way we work – both individually and as an organisation – to truly reflect our values. We’re working hard to embed the values in our policies and ways of working and want to recruit people who feel as passionately about them as we do.