Bogus callers

We know that there are a number of Council Tax scams operating around the country.

If you receive a telephone call, text message or someone comes to your door offering a refund or reduction in your Council Tax bill, and asking you to either give your bank, building society or credit card details or to make a payment to secure a refund, this is a bogus caller.

We may contact you by telephone, text message or email as part of our Council Tax reminder service, if you fall behind with your Council Tax payments, but we will not ask you for any bank details.

If someone visits you and says they are from the council or the Valuation Office Agency, ask to see their identity card. If the caller doesn’t provide appropriate identification, don’t let them into your home or provide any financial information.

If a bogus caller does contact you, please tell us. Please give as much information as you can, for example the name of the person or company who contacted you, and any address or telephone number they gave you.