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Council housing compensation

As a Housing Service we provide a wide range of services to our tenants and leaseholders. In certain circumstances our tenants and leaseholders will be entitled to apply for compensation. 

To ensure that tenants and leaseholders are clear on their rights and when these apply, we have a Housing Service Compensation Policy.

Housing Service Compensation Policy

Our Housing Service Compensation Policy is available for you to download. You can read some important aspects of the policy below.
 

Compensation for home loss

These payments can be made when there is a compulsory requirement for the tenant or leaseholder to move out of their home permanently.

Compensation following a decant

We may make a discretionary compensation payment when the tenant needs to move out of their home on a temporary or permanent basis in circumstances such as:

  • a flood, fire, or other emergency
  • to allow us to complete essential repairs or improvements
Compensation rights for improvements and repairs

Secure tenants may be able to make a claim for compensation for improvements they may make to their homes. Secure and introductory tenants may also be able to claim compensation under the Right to Repair scheme.

Compensation for damage to decoration and/or belongings

Compensation may be payable when:

  • a tenant or leaseholder’s decorations and/or belongings have been damaged following repair work or associated Sheffield City Council work or activity
  • a tenant or leaseholder’s decorations and/or belongings have been damaged following planned improvement work
Compensation for service failure

If you're a tenant or leaseholder of Sheffield City Council and a complaint has been upheld under the Corporate Complaints Handling Policy, we may consider paying compensation due to a service failure. The decision to award this compensation is discretionary.

Contact Council Housing Service

Ask us a question
0114 293 0000
Monday to Friday
8am to 5:30pm
Housing and Neighbourhood Service
PO Box 5967
Sheffield
S2 9GH

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