Our emergency care alarm service allows people to get help when they are in difficulty. It helps people to remain safe, secure and independent in and around their homes.
Our service provides you, family and carers reassurance that if there is a problem, help is available 24 hours a day, every day.
Anyone aged 18 or over who lives in Sheffield can use our service. This includes:
- older people
- people who live alone
- people who have recently left hospital
- people with a disability
- people with medical conditions
We already support thousands of people across the city.
Our service is inspected by the Care Quality Commission (CQC) and has been rated as Good.
Cost
The City Wide Care Alarms service, including installation, monitoring, our support worker response and maintenance, is £30.39 per month.
All prices exclude VAT. Customers will not have to pay VAT if they are chronically sick or disabled.
Apply to join City Wide Care Alarms
If you would like to apply for the City Wide Care Alarms Service you can either apply online or call us. We will be happy to arrange a no obligation visit to show you our systems working.
How to pay for your Care Alarm
Each month you will be charged an overall month average and then be sent an invoice.
Pay by Direct Debit
A Direct Debit form will automatically be sent with your first invoice. If you wish to pay by this method, simply complete the form and send it back to our office. If you need a new form please contact us.
Pay online with a credit or debit card
You can pay online with a credit or debit card, you will need:
- Your 14 digit reference number (beginning with an 8)
- A credit or debit card
Pay over the phone
Use the ATP (Automated Telephone Payments) system 24 hours a day, 365 days a year by calling 0114 273 5249 and follow the instructions.
Post Office or PayPoint
Please take your invoice and the payment to any post office to pay in cash, cheque or debit card. To pay at PayPoint you can pay by cash or card only.