We want to make sure everyone has access to the right transport services as set out in the Equality Act 2010.
We will investigate any complaints that we receive about a lack of support for passengers with a wheelchair or assistance dog. We will take appropriate enforcement measures if we feel they are needed.
Wheelchair accessible vehicle list
We keep a list of all licensed wheelchair accessible vehicles (section 167 list). All hackney carriage vehicles licensed with Sheffield City Council are wheelchair accessible.
Your rights as a passenger
If a taxi driver doesn't have a medical exemption from us, they may be committing an offence if they don't provide you with the right help and support.
Accessibility guidelines
Depending on the type of vehicle, drivers must follow these guidelines when transporting you and your wheelchair.
| Journeys in wheelchair accessible vehicles | Journeys in non-wheelchair accessible vehicles |
|---|---|
| Carry you while you are in your wheelchair. | Carry you. |
| Carry your wheelchair if you choose to sit in a passenger chair. | Carry your wheelchair into the vehicle. |
| Carry any mobility aids that you may have. | Carry any mobility aids that you may have. |
| Take any steps necessary to ensure that you are carried in safety and reasonable comfort. | Take any steps necessary to ensure that you are carried in safety and reasonable comfort. |
| Give you such mobility assistance as you reasonably need. | Give you such mobility assistance as you reasonably need. |
| Do not make or propose to make any additional charge for complying with these duties. | Do not make or propose to make any additional charge for complying with these duties. |
Assistance
Drivers must help you get in and out of the vehicle comfortably and safely. This includes securing your wheelchair and any luggage or belongings that you have.
Fair treatment
You should not be charged extra for using a wheelchair. This includes only starting a meter once the journey starts, after the driver has helped you into the vehicle and secured your belongings.
About assistance dogs
Hackney and private hire drivers must carry assistance dogs in licensed vehicles. This applies even if their vehicle is not wheelchair accessible.
Report an issue
If you face any problems with accessibility or treatment, you can report these to us.