Whether private hire or hackney carriage, our vehicle testing charter describes what we expect from you and what you can expect from our service.
Our promise to you
Thorough testing
We ensure every vehicle examination is detailed, of high quality and completely independent.
Service
We provide a prompt and polite service to all users.
Re-tests
You can visit the test centre for general re-tests between 9am and 15:30pm without the need to pre book.
Vehicles that fail with 8 faults or more must pre book a 15:30pm appointment.
We will always be responsive
Complaints
If you want to make a complaint, we will clearly display and explain the steps you need to follow.
Your feedback
We value your comments, complaints and ideas about our service. We will aim to acknowledge your feedback within seven days of receipt (or within 3 days for emails).
Our responses
We will aim to respond fully to your questions or complaints within 28 days. If we can’t meet this timeframe, we will let you know of the progress and give you a date when we will reply.
Appointments
If you contact us without an appointment, we will try to see you as quickly as possible.
Keeping you informed
We will keep you updated if there are any delays to your vehicle testing.
Your commitment to us
Keep us updated
Tell us of us of any changes in your personal life that may affect the services we provide to you.
Your appointment
Attend your scheduled appointment times or let us know in advance if you cannot make it.
Your behaviour
Please behave politely and considerately, so that we can provide you and other customers with a high-quality service.