I am waiting on a benefit payment

Who to contact if a benefit payment or decision is late.

You might find yourself waiting on benefit payment or decision because you’re:

  • making a new claim for benefit
  • waiting for a delayed benefit payment
  • waiting for a benefit decision

If this has happened, and you are struggling to pay your rent, then contact our Housing team and we will talk about the options available to you.

Council support schemes

You can claim financial support and benefits from us, such as:

  • Universal Credit
  • Housing Benefit
  • Household Support Fund
  • Discretionary Housing Payment

More about benefits

Advance payment

You might be able to get an advance if you have claimed Universal Credit, which can help with things like rent and food.

It’s important to get advice before taking out an advance, as these are loans and must be paid back, with the money being taken from your future benefit payments.

Who to contact

Citizens Advice Sheffield

Advice on benefits, debt, housing and more.

View Citizens Advice Sheffield